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FAQs
Frequently Asked Questions
- Do I need a logo?
- No. You can just use the name of your group or organization, but if you have a logo all the better. Don't have a logo but want one, LogoWear's art department can aid in designing one for your organization.
- What's it going to cost?
- The initial costs is a one time $100 website shop setup fee, and a one time $75 artwork fee. For the website shop setup fee you not only get your own online LogoWear Shop you receive a branded (with your logo) hat, Collared Shirt and a Crew Neck Sweatshirt. These garments are for you to wear, enjoy, show off and whet the appetites of potential customers.
- Is there an initial minimum order to set up our LogoWear Shop?
- Any minimum order is included in the website shop setup fee mentioned above.
- How many items come in my LogoWear Shop?
- The basic shop comes with the three items mentioned above.
- Can I start my LogoWear Shop with more than three items?
- Yes, The maximum number of items is 18. The only requirement to adding an item to your shopping cart is that you purchase that item.
- What is the LogoWear Shop cancellation policy?
- You can cancel your LogoWear Shop by submitting your request in writing at anytime. There are no penalty fees. Upon receipt of your intent we will discontinue your LogoWear Shop, however, all orders in the system will be completed, and all proceeds, if any, due you will be disbursed at their normal scheduled time.
- Does our LogoWear Shop have a shopping cart?
- Yes. With the basic LogoWear Shop our techs create a complete three page ecommerce solution for your LogoWear Shop that includes a Main Page, a Shopping Cart and a Contact Us Page.
- Who determines the retail price and margin of profit?
- You do. During initial setup you have to select the items for your Shop from LogoWear's branded embroidered apparel selection. Then you determine the retail selling price for those items ... and you get to keep the difference.
- Which credit cards are accepted for apparel purchases?
- We currently accept American Express, Visa and Master Card.
- Are sales taxes applicable?
- Yes, all applicable taxes apply.
- When an item is sold how and when do we get the money?
- With the basic LogoWear Shop (hosted on our server and where we handle the credit card processing) you will receive a check, along with the accompanying paperwork, for each month you have completed sales.
- Who takes care of Shipping and Handling?
- LogoWear handles all the shipping and handling.
- What is the normal delivery time for each order?
- Orders are normally shipped in 5 working days.
- Who handles customer service questions and issues?
- LogoWear works with the consumer to answer all questions and resolve any problems.
- What is LogoWear's return policy?
- LogoWear guarantees the quality of the garment as well as the quality of the decoration. If the customer is not completely satisfied with the product we will gladly remake it for them.
- Are the items available in our organization's colors?
- You determine not only the style but the colors. Your LogoWear Shop will display and offer items only in the styles and colors you have chosen.
- Can we add apparel items to the selection?
- Monthly, upon request (max 18 items).
- Can we change the apparel selection periodically?
- Yes, you can change and/or add to the product selection each month. In fact we suggest that you do. LogoWear is always offering new as well as seasonal items.
- What if we want screen printed Tee Shirts too?
- Screen printing is available from Market Stream but is handled separate and apart from the LogoWear Shop program. However, if you do order screened imprinted merchandise, those items can be added to your LogoWear Shop once they are completed. Your sales representative will explain the process if you are interested.
- What other items do you offer?
- Market Stream Products offers a full line of promotional advertising products which you can order from our website.